Privacy policy

Privacy Policy at Clinique Mouvement Optimal

Last updated: February 28, 2024

Introduction :

Clinique Mouvement Optimal, headquartered at 384 Rue de St-Jovite in Mont-Tremblant, places a high priority on protecting your personal information. That’s why we’ve written this privacy policy to explain which information we collect, how we use and share it, as well as your choices and rights regarding your personal information. By being a client of our clinic and browsing our website, you agree to the terms of our privacy policy, and we will ask you to sign consent forms to this effect.

Information Collection:

When you are a client of our clinic and wish to use our services, we need to collect certain personal information to open a file for you. The information collected may include your name, postal and email addresses, phone number, date of birth, reason for consultation, medical history, and any other relevant information as part of the services we offer.

Use of Information:

We use the personal information collected from you only for specific purposes such as identifying you, communicating with you, scheduling appointments, billing, issuing receipts for services rendered, responding to your requests, managing services and schedules, managing the clinic, and providing you with effective and personalized treatment through the creation of a file.

Information Sharing

Only members of our administrative staff and the healthcare professionals you consult have access to your personal information. We do not sell or exchange your personal information under any circumstances. We do not transfer your personal information without your written consent, and only to third parties involved in processing your file, except as required by law.

Data Security:

Your personal information is collected and recorded through secure software, and the data is stored on a Quebec-based server subject to strict confidentiality rules governed by the law in force in our territory. Our website is subject to the same rules, and all your personal information, IP address, and browsing history are protected. All members of our staff have signed a confidentiality and non-disclosure agreement. We have implemented procedures to protect the confidentiality of your identity.

Data Retention Period:

We retain your personal information for a period of 5 years following the last services rendered by one of the professionals at our clinic.

Your Choices and Rights:

It is important that the personal information we hold about you is accurate and up to date. Please notify us of any changes in this regard. In accordance with Law 25:

  1. You have the right to request access to the personal information we hold about you.
  2. You have the right to request the correction of any inaccurate or incomplete personal information we hold.
  3. You have the right to withdraw your consent to the communication or use of the personal information held.
  4. You have the right to refuse access to your personal information that you have identified to a specific individual or organization, except as prescribed by law.
  5. You have the right to file a complaint with our Privacy Officer or with the Commission d’accès à l’information du Québec if you believe a violation of privacy laws has occurred.
  6. You have the right to request that your personal information be communicated to you or transferred to another organization in a technological format.

To exercise any of these rights, please contact a member of our administrative staff or the Privacy Officer for Clinique Mouvement Optimal.

Changes to Our Privacy Policy:

We reserve the right to modify and update this privacy policy to remain compliant with the law. Any changes will be identified in this policy. We invite you to consult it regularly. The last update date will be noted at the top of this document.

Contact Us:

If you have any questions about this policy or wish to exercise any of your privacy rights, please do not hesitate to contact Ms. Jacinthe Lemieux, Privacy Officer for Clinique Mouvement Optimal. You can reach Ms. Lemieux by email at info@mouvementoptimal.com, by phone at (819) 425-8889, or by mail at 384 Rue de St-Jovite, Mont-Tremblant, QC, J8E 0R1. Thank you for your trust and cooperation in protecting your personal information.